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This is the second item that i sent to a buyer and have not been able to get my money. So at present i have (thanks to Vinted) basically given away two items for free!!!

The first item was sent.

I sent the wrong item by mistake however the buyer has not sent the item back and will not respond to any messages. I contacted Vinted i was told that i needed to give my address to the buyer within 48hrs. I did this again (as i had already sent the buyer my address) and sent this confirmation to Vinted. Vinted said that the buyer had a specific time to send item back to me.

They did not. Vinted decided to give them more time to do this. I then contacted Vinted, who ask me to give the buyer more time again before releasing my money for the item that the buyer still has. I did this.

Now i have been waiting from the 15.7.22 for this issue to be resolved and for my money to be released I do not understand why i have not recieved my

money for my item yet?

The second issue i have is that i sent a parcel to a buyer.

After i had already sent the parcel i found out that the order had been cancelled. I contacted Vinted (as i had already sent the item out i sent a picture of the reciept to Vinted team).

I was told that as the order was cancelled i should speak with the buyer for them to re purchase the item again.

I did this.

I followed Vinted's instructions on what to do and i informed the buyer as to what Vinted had advised which was to sell the item to the buyer again and then ignore the shipping instructions (as parcel was already sent out) However after fo;;owing Vinted instructions the order was cancelled due to the fact that the parcel was not shipped on time (but obviously the item was ALREADY SHIPPED OUT ON THE 22.7.22...order was cancelled yesterday).

I am not sure why it was cancelled (and the buyer was returned their money) when they item was already sent out and Vinted was informed of this. So again i have no item and no money and yet again the buyer has the goods and their money.!!!

i am now down 2 items and have no money for them In effect Vinted has given away 2 items to buyers for free and has left me the seller out of pocket, surely this cannot be okay?

The whole purpose of Vinted is to sell goods not to give the away i do not understand what is going on and why i am down 2 items and have no money yet the buyers have the items and the money.

User's recommendation: Dont use Vinted.

Monetary Loss: $55.

Preferred solution: Full refund.

Vinted UK Pros: Can upload many pictures.

Vinted UK Cons: Can not contact them, No contact, Bad customer service unhelpful advise.

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